 |
|
Help?For immediate assistance browse through the Help topics below. You can find answers to most questions in just a few minutes. If you have any questions contact us.
FAQ
Using ZooMassBooks Registering
Buying
Selling My Account Pricing/Billing
Policies
FAQ:
Q. How does ZooMassBooks Work? A. Simple, (1) members post used books on ZooMassBooks, (2) buyers browse books and purchase the books they need for classes, (3) the buyer and seller are sent each others preferred contact information and arranging a meeting place on campus or arrange for the seller to send the book, free of cost, through the on campus mail delivery system, (4) the seller is credited the final selling price minus transaction fees after the book is cleared by both parties.
Q. How do I Buy Books? A. Buying books on ZooMassBooks is quick and easy. Browse ZooMassBooks for your desired books and add them to your cart. When you are done proceed to the checkout screen where you will enter your payment information. You will receive the sellers contact information in a confirmation email. Contact the seller(s) and arrange transaction of the book through either a meeting or the on-campus mail system. If there are any problems or questions with the transaction, please feel free to contact us.
Q. How do I Sell Books? A. Selling books is as easy and quick as buying books. Post books on ZooMassBooks using the ISBN numbers (no dashes). The price you set your book at is important. To assist you in picking the best textbook price we use a comprehensive pricing tool that takes into account local (weighted) and national fair market price for your book. When a buyer buys your book you will receive the buyers contact information in an email and/or be notified by AIM. Contact the buyer and arrange transaction of the book through either a meeting or the on-campus mail system. After the transaction is cleared your account will be credited net profit. If there are any problems or questions with the transaction, please feel free to contact us.
Using ZooMassBooks:
How ZooMassBooks Works Using ZooMassBooks is simple, (1) members post used books on ZooMassBooks, (2) buyers browse books and purchase the books they need for classes, (3) the buyer and seller are sent each others preferred contact information and arranging a meeting place on campus or arrange for the seller to send the book, free of cost, through the on campus mail delivery system, (4) the seller is credited the final selling price minus transaction fees after the book is cleared by both parties.
Delivering/Picking Up Books When a book is sold the buyer and seller are given each other contact information. Once contacted the buyer and seller meet, after arranging a time and place, in a central location on-campus or the seller sends the book to the buyer through the free on-campus mail system.
Processing Payments Seller Payment Options As a Seller, you have two options to choose from to determine how you are paid for your marketplace sales. You may change your preferred method at any time in Your Account screen, and any pending payments will be adjusted to reflect your new choice. Although the final pay-out dates vary according to the method you choose, all payment methods are initiated on the same schedule. Sellers are paid three business days after the final confirmation of delivery to the Buyer. The full amount paid will be a total of all confirmed deliveries for a given day. Credit Card. The second fastest method is the credit card deposit. Select this method to have your payment credited onto any valid credit card. This amount will either deduct from your existing credit card balance or else become a negative balance on a paid-off card. Please note that there may be a few days processing period depending on your card issuer's policies. You may alter the credit card that we have on file for you in My Account, after logging in. Direct Deposit. You may also choose to have your payment directly deposited into a valid checking or savings account. Due to bank processing times this method isn't quite as fast as the others, however it's the only one that pays out with a deposit of cash. If you choose this option, you must enter a valid routing and account number, which can both be found on any personal check or deposit ticket, in My Account, after logging in.
Security ZooMassBooks is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely save and that our customers’ information is secure. However, keep in mind that customer protection is a two-way street. When buying or selling on any online venue, caution must always be practiced. The overwhelming majority of online transactions are completed without incident. While the possibility of being defrauded by a third-party seller is minimal, there are some risks. ZooMassBooks.com has developed the following guidelines to help ensure that your online shopping experience is safe and secure. (1) We would ask that you provide the billing address that is registered to your card to allow for processing of your transaction. If we do not verify address as valid we will be unable to accept your credit card. (2) After completing the Payment Process a student will have five (3) days upon receiving the book to lodge any and all complaints against the seller or any mishaps or problems which occurred during the transaction.
If you have further concerns please review our Privacy Policy Privacy Protection Here's that statement in a more lawyer friendly format. Privacy Policy Conflict Resolution ZooMassBooks understands that during some transactions
disputes may arise. Because customer service is our number one priority we will
treat all disputes VERY seriously. After you indicate that you have a dispute
with another user on ZooMassBooks, we will contact that person and indicate
that another user has lodged a complaint. If the nature of the dispute is
personal to either party, we will not release your name unless you allow us to,
and we will try to resolve the dispute anonymously. If the dispute deals with a
problem with the book, examples of which include, but are not limited to: If you need to resolve an issue, or have another question regarding the dispute resolution process please contact us. Please also review our Dispute Policy. Registering
Providing Information Registration on ZooMassBooks should be quick and easy taking no longer than 1-2 minutes.
We will ask for your Name.
We ask for your UMass email address (if this is not your primary email don’t worry you can use a secondary email address for contacting buyers and seller). This is important due to the fact that this is the main line of communication between buyer, seller and marketplace.
We ask that you provide a login password for your ZooMassBooks account. We require that the password be 6 – 12 characters long. A good password would also include alphanumeric character strings, as opposed to an entirely numeric password. This will ensure the security of your account.
Next you will enter your location on campus so that other students know the distance between them and you so that you can find a central location to exchange the book. You will enter in your contact information at this point. This includes your phone number, either your dorm or a cell, and your AIM screen name. This is another critical item, since we will use this information to contact you as quick as possible to let you know that a book has been sold. That’s it! Activating Account Before you can start using a new account, you must activate your account. We do this in the interests of security to validate your email address. Shortly after registering on the system, you will receive an email that contains a hyperlink. You activate your account by clicking on the hyperlink that is sent to the email address you specify in the initial registration process.
Buying
Browsing Books To browse books click “Buy Books Lower” on the red tool bar at the top of the page. From this page, you need only simply enter your search terms in the area provided. Searching is possible by ISBN number, Title, Author or Class and Professor.
Buying Books Once you find the book that you are looking for, you can add it to your cart right away by clicking buy icon located to the bottom of the book title. You can also click on the title of the book for a more detailed description. Once you are done finding books, click on the Checkout button, located on the top of every page, and subsequently follow the instructions on each page to confirm your order and provide payment information. For security reasons, ZooMassBooks does not store credit card numbers on our server, so you will be prompted to provide those numbers each time you make a purchase. Selling
Posting Books Selling books is as easy and quick as buying books. Post books on ZooMassBooks using the 10 digit ISBN number (no dashes) on the back of the book above the barcode. The price you set your book at is important. To assist you in picking the best textbook price we use a comprehensive pricing tool that takes into account local (weighted) and national fair market price for your books. You should set your price depending on quality. Remember, all the profit from the book goes to you. When a buyer buys your book you will receive the buyers contact information in an email and/or be notified by AIM. Contact the buyer and arrange transaction of the book in either a meeting or a mailing through the on-campus mail system. After the transaction is cleared your account will be credited net profit. If there are any problems or questions with the transaction, please feel free to contact us.
Managing My Bookstore Once your book is listed, it will appear in the “My Bookstore” on the left hand side of the page, where you can edit information it or delete it from the database if the book becomes unavailable for whatever reason. Once your book is sold, it will be removed from your bookstore and goes into your “My History” list. One important thing to note here is that it is extremely important to keep your inventory up-to-date. This will provide everyone with the highest level of service. As per our Terms of Service, sellers will be charged a fee for selling a book that he/she cannot produce upon delivery. Closing Deal The seller will have to make arrangements with the buyer (notified via E-mail) through the ZooMassBooks system to find a meeting place and time to exchange the textbook within three days. Once the exchange is complete and confirmed, the net profit goes into your account. This money can be used to buy textbooks on ZooMassBooks or it can be credited to your credit card. If you as a seller cannot produce the book, or if there is a dispute about the book (i.e. condition, description, etc.), ZooMassBooks will settle the dispute and both the buyer and the seller will be notified of the outcome. Please read the terms of use for specific details.
Collecting Money Once in the “My Account” interface, you can click on the Request Funds button to the right of your balance. If you have a positive balance, the amount will be wired to your bank account, or credited to your credit card within two (2) business days. Please contact us if you have any questions or run into any problems, we are more than happy to help. My Account
New Account Creating an account at ZooMassBooks.com.com is secure, quick, and easy. If you don’t already have an account you may click on the Register button to proceed to the registration page. To create your new account, follow the simple directions of entering your information and accepting the Term of Service. All the information you provide when creating your account will be encrypted through the secure certificate. Upon completing these steps you will have successfully created an account on ZooMassBooks.com. The next step will be to activate your account. To activate your account you must check the email you provided at registration. Within ten minutes of registering at ZooMassBooks.com you will receive an email with the hyperlink attached to the body of the email (The email will be sent to your address provided during registration). You must click on this hyperlink to successfully activate the account. Upon doing so your account will be activated and you will be able to log into your account. Logging In Logging in is simple, just fill in the boxes to in the Login Box.
Forget Password? If you have forgotten your password click the “Forgot your Password?” in the login box and follow the instructions. An email with a new temporary password will be sent to your UMass email.
Managing My Account To manage your account at ZooMassBooks, you must log into your account by clicking on "My Account" on the member navigation bar located at the left of every page on the website. You will be prompted to enter your email and password to access your account. Since security is a premier concern here at ZooMassBooks, all the data on the page is protected by a secure certificate and is encrypted in transmission. The account page contains all your personalized information including your contact information, account balance, and history.
Change Password Changing your password is simple and easy. To access the “Change Password” page you must login into your account. The hyperlink to this page is located under the “My Account” section on the page (this is the only link to this page on the website). On the “Change Password” page you must enter your current password and your new password in the two text boxes (please be sure your new passwords match one another). Upon changing your password it will be encrypted and saved into our database to replace your old one. You will then be able to log into your account with the new password. My Bookstore My Bookstore is a listing of all unsold textbooks that you currently have on sale on ZooMassBooks. When you successfully add a new textbook into ZooMassBooks through the "Sell Books Higher" interface, it will be listed in the My Bookstore section until it is sold or you delete it for a reason of your choosing. You can edit any of your textbook listings by either clicking on the box the information is located in, changing it, and clicking “edit”. You can delete a textbook from your account by clicking on the “Delete” button, you will be asked a final time weather you would like to delete the book. Once you delete the textbook from My Bookstore it will no longer be on sale in the ZooMassBooks system or be able to be removed. To repost your book you must go through the "Posting Books" process.
My History
Pricing/Billing
Fees ZooMassBooks does not charge fees for browsing or posting books. Upon selling a book on ZooMassBooks, there is a fee associated with the transaction. Fees are only charged on a per sale basis. If the book does not sell, there is no "reinsertion" fee to keep the book listed. Listings can be available for an indefinite amount of time, essentially until your book sells, or until you decide to remove it from the system.
The seller will be assessed a fee of two United States dollars and twenty five United States cents plus seven point two nine percent of the final sale price of the merchandise. The final listing price selected by the seller is inclusive of these fees; hence the amount that the seller receives at the completion of a transaction is two dollars twenty five cents plus seven point two nine percent less than the final listing price.
As you can imagine, you will be able to achieve a 100 - 500% net profit gain over what the campus bookstore will pay to purchase your used textbooks. There are no hidden fees and no price gouging. ZooMassBooks aims to give the student the greatest return per book at UMass. Period! If you have any other question about our fees, please contact us. Seller Payment Options As a Seller, you have two options to choose from to determine how you are paid for your marketplace sales. You may change your preferred method at any time in Your Account screen, and any pending payments will be adjusted to reflect your new choice. Although the final pay-out dates vary according to the method you choose, all payment methods are initiated on the same schedule. Sellers are paid three business days after the final confirmation of delivery to the Buyer. The full amount paid will be a total of all confirmed deliveries for a given day. Store Credit. The fastest and most valuable method for Sellers is the store credit option. Choose this method and you'll receive your total account balance plus 5%, issued in the form of a store credit code for use on any future purchase or purchases on ZooMassBooks.com. This gift certificate will continue to increase and decrease in value as you make additional sales and purchases. Credit Card. The second fastest method is the credit card deposit. Select this method to have your payment credited onto any valid credit card. This amount will either deduct from your existing credit card balance or else become a negative balance on a paid-off card. Please note that there may be a few days processing period depending on your card issuer's policies. You may alter the credit card that we have on file for you in My Account, after logging in. Direct Deposit. You may also choose to have your payment directly deposited into a valid checking or savings account. Due to bank processing times this method isn't quite as fast as the others, however it's the only one that pays out with a deposit of cash. If you choose this option, you must enter a valid routing and account number, which can both be found on any personal check or deposit ticket, in My Account, after logging in. CC Billing Info We would ask that you provide the billing address that is registered to your card to allow for processing of your transaction. If we do not verify address as valid we will be unable to accept your credit card. If you have a problem with your credit card or the verification of your card, we will notify you immediately and allow you to re-enter your verified credit card information to complete the transaction as soon as possible. ZooMassBooks takes matters of fraud VERY seriously. If fraudulent credit card activity is suspected, we will immediately suspend your account and report the information to both the credit card company as well as to appropriate law enforcement agencies.
Policies Terms of Use Please see our "Term of Use" policy
Privacy Policy Simply stated, we don't sell or trade your information - ever - period - done. If you ever want off our list, please contact us, and tell us what you want. Here's that statement in a more lawyer friendly format. Privacy Policy Return Policy ZooMassBooks will aid its customers in the refund process as described in the our dispute policy.
Dispute Policy ZooMassBooks has designed its business model in an effort to make every sale as successful as possible. There are times, however, that disputes and problems will occur. In this event, ZooMassBooks will make an effort to resolve any disputes between its customers. When a book is purchased and a confirmation of payment is received (almost immediately following the purchase itself if using a credit card) the buyer and seller are given five (3) business days to transfer the book. Following a successful transfer, the seller and the buyer both have the opportunity to confirm the completion of the transaction. If either user does not confirm that their transaction has been completed, ZooMassBooks assumes that the transaction completed successfully as of five (3) business days following the transfer of the book. After the transaction of a book is confirmed, the buyer has three days to identify problems with the book and to request a refund. If a buyer deems a book unacceptable, they must contact the seller and request a refund. To produce a refund through ZooMassBooks, the seller must acknowledge that they have received their book back (and are ready to have the seller’s money refunded). When the seller requests that their buyer’s money be refunded, ZooMassBooks must first remove the appropriate amount from the seller’s account, then transfer the balance for the amount of the refund to the buyer. Service fees do not get refunded. If the seller’s account does not have enough money in it to cover the reimbursement amount, ZooMassBooks will bill the seller for the difference. Upon receipt of payment from the seller, ZooMassBooks will transfer the balance for the amount of the refund due to the buyer. Again if you have any questions that were not answered please contact us. |